Returns & Refund Policy

Returns & Refund Information

Welcome to Twist Aura’s Returns & Refund Policy.
This page outlines the conditions under which returns and refunds are accepted. Please read the information below carefully before making a purchase.

Returns

Returns may be accepted within 14 days of delivery for items that are unused, unworn, and in their original condition.

To initiate a return, please contact us before sending any items back. Returns sent without prior approval may not be accepted.

Non-Returnable Items

The following items are not eligible for return or refund:

Personalized or custom-made items
Items showing signs of wear, damage, or misuse
Sale or promotional items (unless otherwise stated)

Refunds

Once an approved return is received and inspected, refunds will be processed to the original payment method.
Please allow 5–10 business days for the refund to appear, depending on your payment provider.

Original shipping charges are non-refundable unless the return is due to an error on our part.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with clear photos of the issue. We will review the matter and provide a suitable resolution.

Return Shipping

Customers are responsible for return shipping costs unless the return is a result of an error on our part.

We recommend using a trackable shipping method when returning items.

If you have any questions regarding returns or refunds, please contact us at:

Email: support@twistaura.ca