Shipping Policy

Shipping Information

Welcome to Twist Aura’s Shipping Policy.
This page explains how orders are processed, shipped, and delivered. Please review the information below before placing an order.

Order Processing Time

All orders placed with Twist Aura are processed within 1–3 business days.
Processing includes order verification, preparation, and dispatch. Orders are not processed on weekends or public holidays.

Once your order has been processed, you will receive an order confirmation email, followed by tracking details once your shipment is on its way.

Shipping Timeframes

Estimated delivery times may vary depending on destination:

Canada: 7–15 business days
United States: 7–12 business days
International Orders: 10–25 business days

Delivery times are estimates only and may vary due to customs processing, carrier delays, weather conditions, or peak shipping periods.

Shipping Costs

Shipping costs are calculated at checkout based on your location and order details.
From time to time, Twist Aura may offer free shipping promotions, which will be clearly communicated on the website.

Tracking Your Order

Once your order has shipped, you will receive a tracking number via email.
Please allow 24–48 hours for tracking information to update after dispatch.

If you have not received tracking details, we recommend checking your spam folder or contacting us for assistance.

Customs, Duties & Taxes

For international orders, customs duties, taxes, or import fees may apply depending on your country’s regulations. These charges are not included in the product price or shipping cost and are the responsibility of the customer.

Twist Aura is not responsible for delays caused by customs clearance.

Delayed or Missing Orders

If your order is delayed beyond the estimated delivery timeframe, please allow a few additional business days.
If your order appears significantly delayed or missing, contact us and we will assist you in resolving the issue.

Incorrect Shipping Information

Please ensure that your shipping address is accurate and complete at checkout.
Twist Aura is not responsible for delays or losses caused by incorrect or incomplete address information provided by the customer.

If you have any questions regarding shipping or delivery, please contact us at:

Email: support@twistaura.ca